About Oksana Petrus
Oksana Petrus is the Head of Customer Success & Operations Department at Alcor, a leading full-cycle service provider specializing in establishing R&D centers in Latin America and Eastern Europe for US and European tech product companies.
With over 12 years of experience in customer success, operations, and legal advisory, Oksana combines strategic thinking with a client-centric approach to help tech companies scale globally with clarity and confidence. She is passionate about building strong, long-term partnerships and ensuring every client feels supported and valued throughout their journey with Alcor.
In her role, Oksana leads an international team responsible for customer operational excellence. She focuses on aligning business processes, tools, and communication across teams to deliver consistent results and measurable impact.
Her legal background gives her a unique edge — enabling her to connect strategic vision with practical risk management and operational structure. Oksana is known for her ability to turn complex challenges into clear, scalable solutions that drive business growth and customer satisfaction.
Main expertise
- Ensuring clients achieve their expansion goals while delivering a customer-centric experience that builds trust, loyalty, and measurable impact;
- Providing end-to-end operational oversight, enabling rapid and efficient growth of high-performing R&D teams; – Guiding international tech companies through the complexities of local markets, regulations, and business practices;
- Designing and implementing streamlined workflows, aligning cross-functional teams, and ensuring seamless delivery of complex services at scale;
- Managing all aspects of client operations, including office setup, IT support, HR services, insurance, and employer branding, allowing clients to focus entirely on product development and innovation;
- Leveraging legal expertise to deliver fully compliant Employer of Record (EOR) and Contractor of Record (COR) solutions while proactively mitigating operational and business risks;
- Developing and leading international teams that consistently exceed client expectations and drive sustainable operational results.