- HQ: Murray, USA
- Company size: 51-200
- Funding raised: $10.8M
- Lead investors: Henley Business Angels, PC Squared, LLC
- Team location: Ukraine
- Cooperation time: 4 years
- Product: Patient data collection and payments platform
- Notable clients: Universal Health Services, Biogen, Pfizer
Tonic is a leading patient intake and contactless check-in platform designed for large enterprise health systems. It enables patients to seamlessly fill out surveys and consent forms and make payments in real time. Funded in 2011, Tonic has become a fully HIPAA and 21 CFR 11 compliant, EHR-integrated and convenient for users. Tonic Health has also raised $10.8 million of investment.
Issue
Tonic Health set a goal to launch its own R&D center in Ukraine. When tackling the challenge on their own, the company struggled. According to Tonic’s CEO Boris Glants, they decided to switch from traditional outsourcing to a more flexible model that gives more control over product development.
It was near-to-impossible to achieve their goal to hire 5-6 employees per month. The problem? Job offer rejections due to a weak employer brand on the local market. It was high time to dazzle the Ukrainian tech sphere with a top-quality employer branding campaign. That was what initiated Tonic’s cooperation with Alcor in the first place.
With their employer brand duly launched, Tonic relied on Alcor to reach the main goal — a fully operational R&D office in Ukraine.
Solution
Alcor assigned the healthcare software client to the whole range of professionals with an in-depth expertise in the Ukrainian tech market. Thus, Tonic Health benefited from Alcor’s full scope of marketing services — from SMM and KPI tracking to employer brand promotion.
We then followed with the R&D process: recruited senior software developers, handled accounting and HR, and registered new employees. Finally, we negotiated an office lease for Tonic and provided the team with necessary equipment.
Results
FAQs About Setting Up Your Software R&D Center With Alcor
What is Alcor and why is it a better long-term alternative to outsourcing or generic EOR platforms?
Alcor builds software R&D centers and hires remote development teams for US and European tech product companies. Since 2017, we’ve been helping our clients scale in Latin America and Eastern Europe from 10 to 100 developers in a year.
Our solution is designed only for the tech industry:
- hiring in top tech talent markets,
- benefiting from tax incentives for tech, and
- managing all the necessary contracts for tech (NDAs, IP rights protection agreements, etc.).
Alcor lets clients easily track andd manage payroll, benefits, and more via a cloud platform – Alcor OS.
However, unlike other global payment platforms, our clients don’t just get robotic support; they work with a dedicated human Customer Operations manager.
Our solution is 50% more affordable than hiring in the US or tech outsourcing, plus we provide custom pricing and volume discounts for even more cost savings – no setup or hidden fees.
What services does Alcor provide to clients?
Our all-in-one solution includes tech-focused Employer of Record, full-cycle tech recruitment, and operational support, such as:
- hardware procurement,
- office/coworking leasing,
- insurance provision,
- employer branding,
- HR services,
- remote/office/hybrid strategy support,
- sysadmyn support,
- business/travel visa support,
- stock options & IP agreements – you name it.
We go the extra mile for clients, so they can get everything they need without engaging third parties.
What do you get with our tech-focused EOR service?
First of all, you don’t have to spend 3.5+ months on setting up your own legal entity and other infrastructure like a bank account, a local team, etc., in a new tech market. We’ll hire talent on your behalf right away.
Secondly, our EOR service covers everything: payroll, compliance, benefits, onboarding, offboarding, and other services. We commit to onboarding talent in 10 business days and provide free offboarding.
Last but not least, you’ll hire talent in top talent markets for tech – across Latin America and Eastern Europe – with 3.5+ million IT specialists and fast-growing tech industries.
But our solution is not just another HR payments platform – with us, you get EOR, plus tech recruitment from scratch with full operational coverage in one place.
How do you handle compliance, risk, and data protection?
Alcor acts as a legal shield, providing 100% compliance with the labor laws in the countries of our operation and IP protection. We protect clients from risks related to worker misclassification, social security, and tax obligations while providing GDPR and CCPA solutions. We also provide the background check service for our clients upon request. What is more, Alcor has a mature policy set consisting of publicly available Privacy Policy, Cookie Policy, Terms of Use, Security Policy, and Code of Ethics.
Does Alcor provide a full-cycle tech recruitment service?
Yes. With the help of our 40 in-house tech recruiters and researchers, we hire Silicon Valley-caliber talent from scratch. You can get 5 developers in the first month, 30 in 3 months, and 100 in a year. You get the first CVs of pre-vetted candidates in 5 business days, while one vacancy is typically closed in 2-6 weeks. These are your people from day one who become part of your in-house team and culture, with no buyout process and fees if you later insource.
Which geographies and seniorities can you cover?
We hire top-10% engineers across Mexico, Colombia, Argentina, Chile, Poland, Romania, Ukraine, and Bulgaria – with a focus on senior, lead, and C-level talent. To ensure you get the best talent on the market, we prepare a location strategy and consultation from the start.
What is the quality of your candidates?
To present you with the best candidates, we use an internal database of 253k software engineers and external resources. 80% of CVs that we send to clients are approved, 8 CVs are needed to get an accepted offer, and 15% of vacancies are closed from the first CV. If a client wants to increase the quality of the candidate pipeline even more, we offer an Engineering Manager screening service. As a result, 98.6% of developers that we hire for clients successfully pass probation.
How long do software developers that Alcor hires stay with clients?
90% of talent that we hire for clients stay with them long-term, while the average tenure of developers is 2.5 years. In case you’re unsatisfied with our hire or vice versa, we offer a 3-month free replacement warranty. What’s more, you can increase the retention rate among your R&D team with the talent retention strategy developed for you by our HR professionals.
Is Alcor’s pricing transparent?
We don’t have setup fees, tricky rate cards, or expensive pricing wrappers. Also, our model doesn’t presuppose regular cost increases with no visible returns. Instead, we have custom pricing for each client, set and revise individual compensations, and give contractual volume discounts.
Who owns the team and assets and can we insource later?
You own everything from day one — the team and all procured assets (hardware, software, office/coworking arrangements, and related records). You can insource the team at any time for free, with no buyout or lock-in.
Who manages the team day to day?
You do. We act as the official employer (EOR) for compliance and payroll, while decision-making, roadmap, and performance management stay on your side.
What documentation and visibility do we get?
You get full transparency – employment contracts, SLAs, and supporting documentation are shared with you from the start.
How is IP handled and who can access our code?
IP remains 100% yours, protected by compliant IP rights agreements from day one. Alcor does not access your source code, product docs, or other sensitive materials.
Who bears compliance and other employment-related risks?
Alcor bears 100% of employment and compliance risk in each country by acting as your legal shield for labor, tax, and regulatory matters.
Who are the clients of Alcor?
Our clients include tech product companies from the US and EU – People.ai, BigCommerce, Grammarly, Sift, Ledger, Pindrop, Chartbeat, BIScience, ChargeAfter, Tubular Labs, and Teladoc – from domains like AI/ML, ecommerce, cybersecurity/fraud prevention, crypto/fintech, media & marketing analytics, and digital health.
Does Alcor have any industry awards, or is it featured in ratings?
Alcor has gotten into the top recruiting, IT & business services, HR outsourcing, and legal outsourcing companies ratings on Clutch, become the #1 HR Services Agencies on SuperbCompanies, and won The Legal 500 EMEA Awards. We are also featured on Clutch, TrustPilot, G2, and GoodFirms.
What is the team behind Alcor?
We’re a 100+ in-house team with deep bench strength – 40 tech recruiters and 60 back-office specialists across 8 key locations, with 93% CSAT and a 93% Net Promoter Score.
Leadership is hands-on and accessible: Founder & CEO – Dmytro Ovcharenko; COO – Viktoriia Keliar; Director of Technical Recruiting – Kassandra Ruiz; Head of Customer Operations – Oksana Petrus; Head of Legal – Oleh Danylchenko.
Supporting leaders include Head of People & Culture – Hanna Koval; Head of IT Recruitment – Maryna Panchuk; Senior Legal Adviser (LATAM) – Gilda Orozco; Country Manager, Mexico – Javier Preciado; plus regional recruiting leads in Poland, Romania, and LATAM for on-the-ground execution.
How do you make cross-region collaboration work – overlap windows, English proficiency, and executive availability?
We run teams across the USA, Latin America, and CEE – covering GMT-7, GMT-6, GMT-5, GMT-4, GMT, GMT+1, GMT+2, and more. That footprint lets us engineer reliable overlap windows: typically 5–8 hours within the Americas or Western Europe, and 2–5 hours between US time zones and CEE with modest schedule shifts.
English proficiency runs from intermediate to native, with customer-facing roles staffed at advanced/native levels. For leadership accessibility, we align recurring exec-level touchpoints inside overlap windows and keep async updates flowing so decisions don’t wait on the clock.
Tech Team Planning Made Simple
Need precise estimation and detailed analytics on your positions? Contact us now
