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BigCommerce Opened Own R&D Office in Ukraine

Setting Up an R&D Office

BigCommerce is an IT product company with outstanding e-commerce solutions for powering successful brands. Launched in 2009, the company currently has over 500 employees and offers its product in 120+ countries.
In 2018, BigCommerce raised approximately $64 million from Goldman Sachs, General Catalyst, GGV Capital and Tenaya Capital. With $155 million in prior investments from names like Telstra and SoftBank, BigCommerce has gained vast financial resources to develop their platform.

Problem

Our client wanted to take a more aggressive approach for developing their product and this required extensive investments in human resources. Therefore, instead of engaging software engineers from the United States, they have been seeking more cost-effective solutions (without compromising on quality).
For some time, BigCommerce had been working with outsourcing companies from Romania and Ukraine; however, they soon understood that they needed developers to focus solely on their product - and that is why they opted for creating an R&D team in Ukraine.

SOFTWARE DEVELOPMENT OUTSOURCING IN UKRAINE

Among Eastern European countries, Ukraine takes a leading position in software development outsourcing - and high competition in the market keeps Ukrainian developers at the top of outsourcing rankings.

Those who have had experience with Ukrainian software engineers praise their independence, creativity, and determination to solve even the most complicated problems. That is why our developers have become an asset to international companies like Samsung, Ring, Astound Commerce, Huawei, and Playtech.

Solutions

Alcor provided BigCommerce with comprehensive support for their entry into the Ukrainian IT market. We assisted them in opening an R&D center from scratch and took care of the real estate, recruiting, legal, and payroll activities.

OFFICE AND REAL ESTATE

We found an office in a co-working area to house BigCommerce employees; after a thorough search, we offered an option that perfectly fit our client and met their expectations. Our team also negotiated all terms with the landlord to ensure that our client got the best conditions.

RECRUITMENT OF DEVELOPERS

At the same time, Alcor’s experienced recruiters took care of finding the right tech specialists. When entering Ukraine, foreign companies usually struggle to engage the best professionals (as they are new and unknown here), yet with our help BigCommerce had already hired its first employees by December 2018.

LEGAL SETTLEMENTS

Our legal specialists have accompanied all aspects of BigCommerce activities in Ukraine. We organized all processes in compliance with the best national and international practices and the client enjoys entirely legitimate, transparent operations.

PAYROLL AND ACCOUNTING

We have also taken care of payroll so that BigCommerce employees don’t need to deal with the pitfalls of finance and taxes in Ukraine. Our accountants ensure that all activities flow properly in what concerns employee salaries.

RESULTS

A new office in a month

After engaging Alcor to help secure a new R&D center, BigCommerce was able to move into their new office in only about a month. Driven to achieve results, we did our best to find a place for the newly created team as soon as possible - and in short order the first employees were comfortably settled into their own office.

A team of 30+ software engineers in six months

With an understanding of the Ukrainian job market and vast experience in recruiting, we have helped BigCommerce to hire over 30 specialists. Although the company was new to our country, we made sure they attained the best talents.

Expertise in Software Development

BigCommerce employees have characterized their Ukrainian IT staff as competitive. This serves as recognition that local specialists offer world-class service and benefit the companies that hire them.

GDPR Compliance Solution

To ensure that our client has a completely legal business, we have consulted them regarding GDPR requirements. As a result, we developed a special solution for BigCommerce to be GDPR compliant (in case European authorities express any concerns regarding the matter).

Rapid Team Growth

Although over 30 vacancies have already been closed in half a year, BigCommerce still plans to hire 10 more specialists. This implies that the local team shows great promise and the company is open to growth.

BigCommerce’s Exceeded Expectations

When opening an R&D center in Ukraine, BigCommerce did not expect such instant results; yet we managed to find the office in a short time and their team grew at a rapid pace (which was far beyond their expectations). With their own team in Ukraine, the company doesn’t benefit from high employee qualification only.

• BigCommerce is now a 100% intellectual property owner. Moreover, they don’t need to compete for developers - as is the usual case with outsourcing service providers – as they now have a highly-skilled team completely focused on their product;

• We have structured the activities of BigCommerce business in Ukraine in a way that takes advantage of special taxation incentives. Instead of the usual 41% payroll tax, the company pays only 5%. They also maintain lower maintenance costs and wages.
This outstanding result is the outcome of close cooperation between Alcor and BigCommerce teams!

“THANKS FOR HELPING US TO MAKE OUR DREAMS COME TRUE! WE ARE VERY EXCITED TO HAVE OUR OWN R&D PRESENCE IN UKRAINE!” shared Elena Leonova, Director of Product Management at Bigcommerce.

Opening an R&D Center in Ukraine with Alcor

Alcor is a one-stop shop where companies can get all back-office support at once, bringing our customers large time-saving benefits as they don’t need to work with multiple service providers. Our clients also save money as we don’t have any buy-out fees or hidden payments.

You can also learn how we helped People.ai to open an R&D center (which contributes to their continual growth). Check out how they benefited from our services.

 

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